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Privacy Policy

This Privacy Policy explains how we process personal data when you use the website jopriveconcierge.hr and when you contact us.

Data Controller

JO prive concierge
Owner: Monika Jurić-Orlić
Kustošijski vidikovec 65, 10000 Zagreb, Croatia
OIB: 65471179448
Email: monika@jopriveconcierge.hr
Phone: +385 95 308 2826

What data we collect

  • Contact details you provide (e.g., name, email, phone number).
  • Message content and any information you choose to share when contacting us.
  • Technical data necessary for security and operation of the website (e.g., IP address, time of access, requested URL, user-agent).

Purposes and legal basis

  • Responding to inquiries and providing services (communication, offers, arrangement of concierge services).
    Legal basis: steps at your request prior to entering into a contract and/or performance of a contract.
  • Website security and abuse prevention (server logs).
    Legal basis: legitimate interest (security).

Recipients and service providers

We do not sell or rent personal data. We may share data with trusted service providers who support our website and communications (e.g., hosting and email services), only to the extent necessary and under appropriate safeguards.

Google Fonts

Our website uses Google Fonts (loaded from Google’s servers) to display the website consistently. This may involve connecting to Google’s servers to retrieve font files.
If you prefer the strictest setup, fonts can be hosted locally. Ask us to switch to local hosting.

International transfers

We aim to use service providers within the EU/EEA. If data is transferred outside the EU/EEA, we will ensure appropriate safeguards (e.g., Standard Contractual Clauses where applicable).

Retention

  • Inquiries and business communication: as long as necessary to handle the inquiry and any cooperation.
  • Accounting and statutory records: as required by applicable law.
  • Technical logs: limited period for security and diagnostics.

Your rights

You may request access, rectification, erasure, restriction, portability, and you may object in certain cases. To exercise your rights, contact us by email.

Complaint to the supervisory authority

If you believe your data is processed unlawfully, you have the right to lodge a complaint with the Croatian supervisory authority:

Croatian Personal Data Protection Agency (AZOP)
Ulica Metela Ožegovića 16, 10000 Zagreb, Croatia
Email: azop@azop.hr
Tel: +385 (0)1 4609-000

Cookies

More information about cookies is available on the Cookies page.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version.

Last updated: 29 Dec 2025